Support
We answer riders personally.
Wave Pro is built and run by riders. Every support message is read and answered by a person — usually within two working days.
Contact us
Email support@wave-pro.co.uk with as much detail as you can. The launch, screen or craft involved helps us help you faster.
Common questions
Something on a launch page is wrong
Use “Report it” or “Suggest an update” on the launch page itself — reports go straight to the review queue and are personally checked before anything changes.
I want to delete my account and data
You can delete your account in the app (avatar → Account → Delete account), or request deletion without the app at wave-pro.co.uk/account-deletion.
Safety on the water
Wave Pro conditions describe the weather, never safety clearance — always assess local conditions yourself. In an emergency call 999 and ask for the Coastguard; VHF Channel 16.
Data sources & attribution
Wave Pro shows evidence from named sources and says so. Every forecast and map in the app comes from one of these:
Weather and marine forecasts
Weather data by Open-Meteo.com, licensed under CC BY 4.0. Wave Pro processes this data — it derives Beaufort wind grades, day summaries and pressure trends from the hourly values, and withholds sea-state where the open-sea model isn’t reliable.
Map tiles
Powered by Geoapify and OpenMapTiles · © OpenStreetMap contributors.
Place and postcode search
OpenStreetMap Nominatim and postcodes.io, requested by our server for the search you type.
Help topics
Answers for riders.
- 01Getting startedDownload, sign up and find your water.
- 02Account & sign-inPasswords, email and getting back in.
- 03Launch locationsWhat a launch page tells you, and what it doesn’t.
- 04Recording ridesStart, lock your phone, ride.
- 05Garage & craftYour PWC and its paperwork.
- 06Groups & ride outsRiding with other people.
- 07Reporting incorrect informationHelp the next rider get it right.
- 08Privacy & account deletionYour data, your choice.
- 09Contacting supportA person reads every message.
Getting started
- Who can sign up?
- Anyone 18 or over. Create your account with your email address and a password.
- Make a launch your own
- Open a launch you ride from and tap “Set as my water”.
- Do I need the app to find a launch?
- No. Launch locations and Services & Dealers are open to everyone on the web, with no account.
Account & sign-in
- I’ve forgotten my password
- Tap “Forgot password” on the sign-in screen and we’ll email you a link to set a new one.
- Change your email or password
- In the app, open your account settings and choose Change email or change your password.
- I still can’t sign in
- Email support@wave-pro.co.uk from the address you signed up with, and tell us what you see on screen.
Launch locations
- Finding a launch
- Search by name, town or postcode, or use Near me, then filter for what you need.
- What’s on a launch page
- Its position and directions, how you get in, what’s good to know and who to contact — as far as Wave Pro has been able to confirm it. Fees, permits and byelaws change, so confirm them locally before you travel.
- Is the forecast a go or no-go?
- No. Wind, gusts, rain and — at open-sea launches — waves and swell are evidence for your own decision, never clearance to ride. Wave Pro does not provide tide predictions.
Recording rides
- Start a ride
- Tap Record and start a Normal Ride. Allow location access when asked — Wave Pro needs it to draw your route.
- Phone in your pocket
- Recording carries on with the screen locked. On iPhone the ride shows on your Lock Screen; on Android it shows as an ongoing notification.
- No signal on the water
- Keep riding. The ride keeps recording and is saved when you’re back in signal.
- Speed Run and Ride Replay
- Speed Run is in Beta. A verified ride can become a 15, 30 or 60 second Ride Replay to watch and share.
Garage & craft
- Add your craft
- Open the Garage and add your PWC. The free app keeps one craft.
- What you can keep
- Service history, documents and insurance, ownership and equipment, and reminders — insurance renewals are flagged 30 days ahead.
- Selling your craft
- From the craft in your Garage you can transfer it to the buyer’s Wave Pro account.
Groups & ride outs
- Joining a Group
- Open a Group and join it, or ask to join. Everything else in Wave Pro works whether you’re in a Group or not.
- Starting a Group
- Wave Pro reviews every new Group before it can be found. Until then only you can see it.
- Ride outs
- Any rider can organise a ride out: the launch, the date and time, places and any requirements. Riders answer Going or Interested.
- Running your ride out
- As the organiser you can see who’s coming, check riders in, message and remind them, edit the details or cancel.
Reporting incorrect information
- Something on a launch page is wrong
- In the app, use “Suggest an update” or “Report it” on the launch page. Wave Pro checks it before anything changes.
- A business listing is wrong
- If it’s your business, use “Is this your business?” on its listing. Otherwise email support@wave-pro.co.uk with a link to the listing and what needs changing.
- A post or a rider
- Report the post or profile from its menu in the app. You can also block a rider.
Privacy & account deletion
- Delete your account
- Delete it in the app from your account settings, or without the app at wave-pro.co.uk/account-deletion.
- Download your data
- In the app, open your account settings and choose “Download your data”.
- Photos you post
- Wave Pro checks every photo before it appears.
- Privacy questions
- Email privacy@wave-pro.co.uk, or read the Privacy Policy.
Contacting support
Call 999 and ask for the Coastguard. VHF Channel 16.